FAQ — Frequently Asked Questions

Order & Payment

How do I place an order?
Fill out the form on the product page (name, phone, region, address, quantity) and click "Order". We'll call you to confirm before shipping.

How do I pay?
💵 Cash on delivery only. You pay in cash when your package arrives. No credit card needed.

Delivery

How much does delivery cost?
Delivery is 7 TND everywhere in Tunisia.

How long does it take to receive my order?
Fast delivery in 24 to 72 hours across all of Tunisia (all 24 regions).

Do you deliver everywhere?
Yes — all of Tunisia, right to your door.

Returns & Warranty

Can I return the product?
Yes. You inspect the product upon receipt. If there's an issue, contact us and we'll handle the return or exchange.

Support

How do I contact you?
Write to us via the Contact page or message us on Chat — we respond quickly. 🙂